Common Questions

Do I need to know exactly what I want before my appointment?

Not at all! Many of our customers come with just a vague idea or some inspiration photos. Our designers will guide you through every decision and help you discover what she'll love.

How long does the first appointment take?

Plan for 45-60 minutes. This gives us enough time to understand your vision, sketch out your ring together, discuss options, and capture all the details needed for your custom 3D CAD design.

Why is it only $29 for a $300 design?

We charge a small $29 fee to ensure serious inquiries only. This covers your 3D CAD design (normally $300) with no further obligation. You can take the design home and decide later.

What if I don't like the design?

We'll revise the 3D CAD until you absolutely love it — unlimited revisions are included at no extra charge. This step is crucial because once you approve the design and we begin crafting, the ring is a special order made just for you. Take your time with the CAD approval to ensure it's perfect.

Can I use my own diamond or a family stone?

Absolutely! We work with diamonds and gemstones you bring in, or we can help you select from our extensive inventory of lab-grown and natural GIA-certified diamonds.

How long until my ring is ready after I approve the design?

Once you approve the CAD and place your order, your ring will be handcrafted in about 2 weeks. Total time from first consultation to ring in hand is typically 2-3 weeks.

How does payment work?

Full payment is required when you place your order at your CAD review appointment. We offer 0% financing for 12 months with approved credit. Your designer will go over all payment options during your consultation.

What if I'm not happy with the final ring?

Because custom rings are special orders made specifically for you, we cannot accept returns once production begins. That's why the 3D CAD approval step is so important — we'll revise the design as many times as needed until you're 100% certain it's perfect before we start crafting. All custom rings come with a lifetime warranty covering manufacturing defects.

Why should I choose Sky Diamonds over other jewelers?

Three reasons: Speed (3D CAD in 24-48 hours, not weeks), transparency (you see exactly what you're getting before we make it), and value (our Best Price Guarantee means we won't be beaten on comparable quality). Plus, every ring is handcrafted in the USA with GIA natural diamonds or IGI lab diamonds.

Ready to design your ring?

Book your session or give us a call — we're here to help.